Our Commitment to You

At CVArchitect, we're confident in the quality of our AI-powered resume building platform. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund for our services.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for first-time subscribers who are not satisfied with CVArchitect. This applies to:

• Build ($10/month) subscriptions
• Lifetime access purchases

To qualify for a refund, you must request it within 14 days of your initial purchase date.

Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

• The refund request is made within 14 days of the original purchase
• This is your first subscription to CVArchitect (new customers only)
• You have not previously received a refund from CVArchitect
• The account has not been used to violate our Terms of Service
• You provide a valid reason for the refund request

Non-Refundable Items

The following are not eligible for refunds:

• Guest account usage (no payment made)
• Subscription renewals after the first billing cycle
• Partial refunds for unused portions of a subscription period
• AI credits that have been consumed
• Refund requests made after the 14-day window
• Second or subsequent subscriptions from the same user
• Accounts suspended or terminated for Terms of Service violations

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at refunds@cvarchitect.app within 14 days of your purchase
2. Include the following information:
   • Your account email address
   • Order/transaction ID or receipt
   • Date of purchase
   • Reason for refund request
   • Brief description of any issues encountered
3. Wait for confirmation - Our team will review your request within 2-3 business days
4. Receive your refund - If approved, refunds are processed within 5-10 business days to your original payment method

Refund Processing Time

Once your refund request is approved:

• Refunds are processed within 5-10 business days
• The refund will be credited to your original payment method
• Depending on your bank or card issuer, it may take an additional 3-5 business days for the funds to appear in your account
• You will receive an email confirmation once the refund has been processed

Subscription Cancellation vs. Refund

It's important to understand the difference:

Special Circumstances

We understand that exceptional situations may arise. If you have a unique circumstance not covered by this policy, please contact our support team. We will review your case individually and may offer:

• Account credit for future use
• Extended trial period
• Plan downgrade or upgrade options
• Technical support to resolve issues

Technical Issues

If you're experiencing technical difficulties with CVArchitect, we encourage you to contact our support team before requesting a refund. Many issues can be resolved quickly, and we're committed to ensuring you have a smooth experience. Technical issues that prevent you from using the service may qualify for refunds outside the standard policy at our discretion.

Fraudulent or Abusive Refund Requests

CVArchitect reserves the right to deny refund requests that appear fraudulent or abusive. This includes but is not limited to:

• Multiple refund requests from the same user using different accounts
• Excessive use of AI credits before requesting a refund
• Downloading all resume templates and exports before requesting a refund
• Providing false information in the refund request

Accounts found to be abusing the refund policy may be permanently banned from using CVArchitect.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of CVArchitect after changes are posted constitutes acceptance of the updated policy. Refund requests will be evaluated based on the policy in effect at the time of purchase.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us: